💼 Terms & Conditions
These Terms & Conditions form part of the Service Agreement between ModerateMe (Service Provider) and the Client.
By engaging ModerateMe's services or signing this document, you agree to the following terms and understand that all policies apply to the package or project selected.
⏳ Availability
Other Roles:
I currently work 21 hours per week in another role, with rotating availability every day between 7:00 AM – 7:00 PM AEST (AEDT).
Outside of those hours, I am typically available for moderation services during the same time range.
Scheduling Recommended:
All moderation services should be scheduled in advance wherever possible. I will coordinate with you each week or month to agree on priority coverage times.
Short-Notice Streams:
If a stream begins without prior notice or planning, I may not be available to moderate that session. I'll do my best to support where possible, but real-time availability cannot be guaranteed for unscheduled sessions.
Minimum Notice for Streams:
Please share your stream schedule with at least 24 hours' notice to help ensure consistent coverage and preparation.
Emergency Availability:
Emergency requests are subject to my availability and may incur additional charges as outlined under Emergency Moderation Services.
💳 Payment Terms
Service Month Definition:
A "month" is defined as a once-a-month billing cycle beginning on the agreed start date.
Upfront Payment:
Payment is due upfront before service begins — either weekly or monthly, depending on your chosen payment option.
Service Commencement:
Work will not begin until payment has been received in full for the relevant service period.
Overdue Payments:
Failure to make payment within five (5) business days of the due date may result in suspension or termination of services.
⚖️ Conduct & Boundaries
Inappropriate Environments:
I reserve the right to decline participation in sessions or communities that may compromise safety, violate platform terms, or create reputational risk.
Condoned or Unethical Behaviours:
Abusive, threatening, or unethical behaviour from the client or their community may result in immediate termination of this agreement.
❌ Cancellation Policy
Minimum Notice – Weekly Clients:
If paying weekly, you must provide notice for the current week and the following week (two weeks total).
Minimum Notice – Monthly Clients:
If paying monthly, you must provide notice for the current month and the following month (two months total).
Cancellation Payment Options:
Instead of serving the notice period, you may choose to pay for the current period (week or month) and the next period upfront at the time of cancellation.
(See Payment Terms for the definition of a service week and month.)
🔄 Refunds Policy
No Refunds on Time Worked:
No refunds are offered for time-based work that has already been completed.
Service Delivery Delays:
If I am unable to deliver agreed services (e.g., illness, emergency, or scheduling issue), a partial refund or credit may be offered at my discretion.
Availability Limitations:
If services cannot be delivered due to my availability, partial refunds or credits may be issued at my discretion.
🔻 Downgrade Policy
Minimum Notice:
Two months' written notice is required (current month + following month).
Mutual Agreement:
All downgrades must be mutually agreed upon to ensure scope and expectations remain appropriate.
I will confirm in writing whether a downgrade is viable based on your updated community needs.
Approval:
If approved, the new rate and scope will begin:
- Weekly clients: on the Monday following the end of the notice period.
- Monthly clients: on the first Monday after the end of the notice month.
Discounts:
Custom packages with discounted pricing may not be eligible for long-term downgrades without a reevaluation of service value.
Downgrade Payment Options:
Instead of serving the notice period, you may choose to pay for the current and next billing periods upfront at the time of downgrade confirmation.
🔼 Upgrade Policy
Requesting an Upgrade or Recustomisation:
You may request an upgrade to your current package or a recustomisation of your service at any time.
Upgrades must be confirmed in writing and are subject to availability and suitability based on your community needs.
Start Date:
- Weekly clients: Upgraded service begins on the Monday following written confirmation, unless otherwise agreed.
- Monthly clients: Upgraded service begins on the first Monday after the start of the next billing month, unless otherwise agreed.
Upfront Payment:
Upgraded work will commence only once full payment for the relevant period (week or month) is received.
Partial Payment for Immediate Start:
If both parties agree to start immediately, a partial payment may be made to cover the remaining portion of the current week or month.
This ensures the upgraded rate applies proportionally until the next billing cycle begins.
Availability & Planning:
Upgrades that significantly expand service scope may require advance planning to ensure capacity and proper support.
I will work with you to align schedules, coverage, and expectations.
Custom Discounts:
If you're receiving a discounted custom package, your upgrade rate may be re-evaluated to reflect the updated scope of work and continued value provided.
🔒 Confidentiality
Both parties agree to maintain confidentiality regarding all sensitive, private, or non-public information shared during this engagement.
I take reasonable care to safeguard all creator, community, and moderation data.
🧩 Limitation of Liability
To the fullest extent permitted by law:
- My total liability will not exceed the total amount paid by the client for the relevant service period.
- I am not liable for indirect, consequential, reputational, or financial losses resulting from moderation actions or advice.
- The client indemnifies ModerateMe against claims arising from their own conduct or community management decisions.